1. Overview

At Multisolution Business Services, we are committed to delivering high-quality services. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Service-Specific Terms

Refund terms are defined in the individual service agreement or contract for each engagement. The terms below apply as general guidelines where specific contractual terms are not in place.

3. Event Management Services

More than 30 days before the event: Full refund minus a 10% administrative fee.
15–30 days before the event: 50% refund of the total service fee.
Less than 15 days before the event: No refund, as vendor commitments and expenses will have been incurred.
Cancellations due to force majeure (natural disasters, government orders) will be handled on a case-by-case basis.

4. HR, Procurement, and Accounting Services

For ongoing/retainer services, either party may terminate with 30 days' written notice.
Fees for services already rendered up to the termination date are non-refundable.
Advance payments for undelivered services will be refunded proportionally.

5. Refund Process

To request a refund:

Submit a written request to info@multisolution.in with your engagement details.
Our team will review the request within 5 business days.
Approved refunds will be processed within 15 business days via the original payment method.

6. Non-Refundable Items

Third-party costs already committed (venue bookings, vendor payments, licenses)
Customized deliverables already produced and delivered
Consultation fees for completed advisory sessions

7. Disputes

If you are unsatisfied with a refund decision, please contact our management team at info@multisolution.in. We are committed to resolving disputes fairly and promptly.

8. Contact

For refund-related inquiries, contact us at info@multisolution.in or +91 98844 23826.